Teva Public Website Privacy Policy

for example: real name, alias, telephone number, postal address, e-mail address, signature, photographs, and Social Security, driver’s license, or state identification card.

for example: records of products or services purchased, and purchasing or consuming histories.

for example: information about your usage of the Site, such as the pages you viewed, the services and features you used or interacted with; your browser type and details about any links or communications with which you interacted; internet protocol (IP); browser plug-in types and versions; and operating systems and platform.

for example: business contact information and title.

for example: payment card details, billing address, and shipping address.

for example: voicemails and recordings as described below in “User Content”.

includes content you submit when you contact customer service or otherwise contact WTI.  This may include recordings you create, including audio recordings or voicemail you submit in connection with customer service.

for example: during our communications with you, we collect the content of these communications as well as metadata about the communications, i.e., date and time of the call or text (SMS or MMS) message and phone numbers.

for example: biometric signature for authentication and fraud prevention.

for example: certain features in our services/platform may collect your precise location information if you grant permission to do so in your device settings.

for example: payment card information with CCV and other information as needed to make online or over-the-phone purchases.

for example: WTI might infer based on your browsing history that you would be interested in other products or services.

for example: your age or gender.

• to fulfil any of our obligations owed to you under such contract such as to manage your orders, arrange the provision or receipt of goods and services, and to make payments to you for services provided, the reimbursement of expenses or rebates;
   
• where applicable, to manage information related to your attendance at an event, for example, your dietary requirements; and
   
• managing orders, questions and complaints regarding products where you have placed orders, posed questions in relation to orders, or submitted complaints.

• to respond to requests for information from government authorities;
   
• to comply with all legal and self-regulatory obligations including transparency and disclosure obligations or anti-gift obligations (this may either be in our legitimate interests or a legal obligation);
   
• to manage and respond to requests concerning quality or medical information (this may either be in our legitimate interests or a legal obligation);
   
• prior to entering into a personal services contract with you, to check that your professional expertise and experience match our identified need for that service.
   
• We may also process your personal data in connection with dispute resolution, legal claims, compliance, regulatory and such investigative purposes as we deem to be necessary (including disclosure of such information in connection with legal process or litigation). We maintain records of any consents, preferences or other settings to enable us to comply with data protection law.

• to promote Teva’s goods and services including in relation to promotional and educational events for healthcare professionals;
   
• to educate and train Teva staff and promote their professional and personal development;
   
• to respond to your queries or other correspondence you have submitted through our Sites;
   
• to analyse engagement with our Sites, communications, events and services in order to improve content, optimise performance and enhance their relevance to various audiences;
   
• to optimise and tailor the use of our Sites and our communication to you;
   
• to detect, investigate, prevent or report activities that may violate our policies or be illegal;
   
• to carry out conflict of interest checks and assessments where you have been identified by a Teva employee as having a potential conflict of interest with us and keep records of the same to enable us to take appropriate action to remediate such conflicts;
   
• to develop and maintain our relationship with you and to better understand the healthcare sector;
   
• to contact you or otherwise provide you with information regarding Teva products or events (when your consent to receive direct marketing communications is not required);
   
• to tailor our communications to you based on your expertise and professional interests;
   
• to assess and analyse your interests and experience based on information our representatives collect during calls or visits;
   
• to carry out and follow-up training, including by providing you with further information, inviting you to symposia, congresses, seminars, debates and other events;
   
• to carry out or engage in market research, scientific cooperation or other research activities to better understand our markets and/or increase our expertise;
   
• to check that your professional expertise and experience matches our identified need for a particular service prior to entering into any personal services contract with you (to the extent that this is not a legal obligation as set out below);
   
• to manage our business relationship with you;
   
• to plan for, conduct and monitor our business in relation to our supplier/vendor or customer contracts;
   
• to handle any questions or complaints you may have about Teva or Teva staff
   
• to investigate allegations of misconduct; and
   
• for due diligence prior to setting up a trading account or in the circumstances of mergers and acquisitions, dispute resolution or audit.

• our staff (including employees and external consultants), professional advisors and agents;
   
• other functions and companies in the Teva group of companies worldwide such as Teva Pharmaceuticals Industries Ltd. in Israel, Teva Pharmaceuticals Europe B.V., Teva Croatia (PLIVA HRVATSKA), Teva Romania and Teva Pharmaceuticals USA Ltd., who provide IT support, IT hosting and other group services such as HR, Finance, Compliance, Legal and other support. You can view a list of all the Teva affiliates at the following website: https://www.tevapharm.com/contact-us/;
   
• third party service providers which process your personal data on behalf of Teva and who are bound by contractual obligations to keep your personal data confidential and appropriately secure, such as:
   
  
  • IT support, website hosting, CRM hosting, event management and analytics providers;
    
    
  • in the case of supplier personal data: administrative, consultancy and logistical support service providers
    
    
  • investment houses for the purposes of benefits management, training providers, inquiry and other database hosting and support; and
    
    
  • various HR, travel and administration services
    
    
• government authorities (including tax authorities), regulatory agencies and law enforcement officials, if required for the purposes specified above, if mandated by law, or if required for the legal protection of our legitimate interests in compliance with applicable laws;
  
  
• if you are a healthcare professional, relevant regulators as required, such as EMA and pharmaceutical self-regulatory bodies such as EFPIA in Europe;
  
  
• our third party sources of personal data where we need to confirm and have agreed to assist them with the accuracy of information (for example, if you are a healthcare professional, we may share personal data with our third party sources where we become aware that you have moved to a new role);
  
  
• in relation to the performance of our relations, the protection of our legitimate interests or the compliance with our legal obligations, we may disclose your personal data to service providers such as banks, postal service providers, lawyers, auditors, etc. When dealing with such providers, we require them to strictly comply with all applicable data protection rules and laws, as well as the specific rules applicable to their activities and the protection of the information they process in the course of such activity;
  
  
• if you are a pharmacy customer, your nominated wholesaler;
  
  
• in the event that the business is sold or integrated with another business, potentially our advisers, any prospective purchaser’s advisers and any new owners of the business and third parties (and their advisors) with whom we merge with or acquire in future.

These cookies are necessary for the Site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the Site will not then work.

These cookies collect information on how people use and interact with the Site. We use these cookies to help us understand how users arrive at the Site, browse or use the Site and highlight areas where we can improve such as navigation, user experience and marketing campaigns. Where these are used in emails we use them to understand whether an email was opened, clicked on or sent to spam, time stamps of the above actions, and what device was used. This helps us to understand your level of interest and engagement with the information we send to you. The data collected can be combined with other data we collect to improve how the Site works and the quality and relevance of the information we sent to email recipients. For example we use Google Analytics to better understand how users use the Site. If you don’t want Google Analytics to be used in your browser, you can install this Google add-on: 
https://tools.google.com/dlpage/gaoptout?hl=en_GB.

These cookies are set to enhance functionality and personalisation on the Site. These can then be used to provide you with an experience more appropriate to your selections and to make your visits to the Site more tailored. The information these cookies collect may be non-directly identifiable.

These cookies are used when you share information using a social media sharing button or "like" button on our Platforms, or when you engage with our content on or through a social site such as LinkedIn or Twitter. These cookies collect information about your social media interaction with the Site, such as whether or not you have an account with the social media site and whether you are logged into it when you interact with content on the Site. This information may be linked to targeting/advertising activities. Please see the "Third Party" section below for more information on social media platforms placing cookies on our Sites.

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with our permission. They remember that you have visited the Site and this information is shared with other organizations such as advertisers.

We may also collect information using web beacons, which give us an indication of the usefulness of the emails we send to you such as whether an email was opened, clicked on or sent to spam, time stamps of the above actions, and what device was used.

We may combine this information with your personal identifier to personalise our messaging to you through our sales reps, emails, mobile or web channels and evaluate the quality of our messaging to you, customer research and benchmarking.

• Your use of the Site may result in some cookies being stored that are not controlled by us. This may occur when the part of the Site you are visiting makes use of a third party analytics or marketing automation/management tool or includes content displayed from a third party website, for example, LinkedIn or Facebook. You should review the privacy and cookie policies of these services to find out how these third parties use cookies and whether your cookie data will be transferred to a third country. A list of the third parties who place cookies on the Site can be found below:

  • Facebook
    
    
  • LinkedIn
    
    
  • Google Analytics

For Europe (including UK and Switzerland): When transferring personal information to Israel, Teva generally relies on the European Commission’s (or local equivalent) adequacy decision with respect to the transfer of personal data to Israel; when transferring personal information to other countries outside the EEA that are not subject to an "adequacy decision" by the EU Commission (or equivalent), Teva generally relies on EU Commission approved standard contractual clauses. Information on the relevant mechanism can be provided upon request to Teva Privacy Office (contact information below).

Teva may collect personal information from you directly, for example as part of a registration or in response to a questionnaire. Teva may also obtain personal information indirectly, such as from publicly available sources (e.g., websites or publicly accessible databases), third party vendors, healthcare providers and health insurance companies, and third-party partners and collaborators. We may combine personal information from multiple online and off-line sources. During the preceding 12 months, Teva may have collected, used, or shared personal information about you, including the following categories:

• Direct identifiers and contact information, including your name, address, phone number, or email address;
   
• Registration information, such as your username and password;
   
• Relationship data, including information about products, treatments and health conditions that are of interest to you;
   
• Transaction data, including purchases and inquiries;
   
• Financial account data, such as your credit card number;
   
• Income and demographic information, such as when you request financial assistance for one of our products;
   
• Health-related information, such as information about a health condition, safety and health information in relation to any of our products, or insurance and demographic information;
   
• Payment-related information if you provide a service to Teva.

We generally share personal information with third parties for the business and commercial purposes described above. We do not sell personal information to third parties.

Under the CCPA, California residents may have the right to request that a business that collects consumers’ personal information give consumers additional transparency and access to the specific pieces of personal information that the business has collected about the consumer. California residents also have the right to submit a request for deletion of information under certain circumstances. Please note that these rights are not absolute. For example, we may not delete information we are required to retain for regulatory reasons, certain internal business purposes, or where otherwise provided for by law. In addition, we will not respond to a request if we cannot verify you as the requestor.

Once we receive your request, we may verify it by requesting information sufficient to confirm your identity, including by asking you for additional information. If you would like to use an agent registered with the California Secretary of State to exercise your rights, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf.

Consistent with California law, if you choose to exercise your rights, we will not charge you different prices or provide different quality of services unless those differences are related to your information or otherwise permitted by law. You may submit requests by clicking HERE or calling us at 1-800-545-8800